How to Open a Stripe Account in Kenya Through Paystack

by | Mar 15, 2024 | Business, Internet | 0 comments

In Kenya’s dynamic business landscape, mastering digital transactions is key to unlocking expansive market opportunities. Although Stripe’s direct services may seem out of reach, a practical solution exists. Paystack, as a subsidiary of Stripe, emerges as a beacon for Kenyan enterprises aiming to navigate the complex world of online payments. The strategic acquisition of Paystack by Stripe in 2020 has not only bridged this gap but also signified a new era for e-commerce across the continent. This article demystifies the process of how to open a Stripe account in Kenya, offering a detailed roadmap via Paystack. This pivotal guide is tailored for Kenyan businesses eager to tap into Stripe’s renowned payment processing capabilities, ensuring your venture can thrive in the digital economy.

Understanding Stripe’s Presence in Kenya

Stripe’s innovative approach to online payments has transformed the digital marketplace globally. However, its direct services were not readily accessible in Kenya, creating a gap in the digital payment infrastructure. This changed with the strategic acquisition of Paystack, a move that positioned Stripe to significantly influence Kenya’s e-commerce space. Paystack, as a Stripe subsidiary, now serves as a bridge for Kenyan businesses aiming to open a Stripe account in Kenya, offering a solution tailored to the region’s unique needs.

Why Choose Paystack for Your Business?

Choosing Paystack for your business means opting for reliability, security, and a broad spectrum of payment options. Paystack is not just a payment gateway; it’s a comprehensive solution designed to enhance online commerce in Kenya. By enabling businesses to open a Stripe account in Kenya through Paystack, Stripe ensures that its renowned payment processing capabilities are within reach, ensuring high transaction success rates. Paystack stands out for several reasons:

  • Phenomenal Success Rates: Paystack offers payment via MasterCard, Visa and Verve as well as Mpesa. This diversity ensures that businesses can cater to the varied payment preferences of their customers, enhancing the customer experience and boosting success rates.
  • Robust Security Measures: Security is paramount in online transactions. Paystack’s adherence to international security standards, including PCI-DSS Level 1 and ISO 27001 certification, ensures that your business and customer data remain secure. Additionally, the platform is equipped with strong fraud prevention processes to safeguard against online threats.
  • Unparalleled Customer Support: Paystack’s commitment to customer satisfaction is evident in its round-the-clock support. The Customer Success teams are not just knowledgeable but empathetic, offering specialized domain expertise in each market they operate in. This ensures that businesses in Kenya can confidently open a Stripe account in Kenya through Paystack, knowing they have strong support at every step.

By addressing the gap in Kenya’s digital payment infrastructure, Paystack has opened up new opportunities for businesses across the country. This strategic move by Stripe through Paystack ensures that Kenyan businesses can seamlessly integrate into the global digital economy.

Step-by-Step Guide to Opening a Paystack Account in Kenya

Opening a Paystack account in Kenya paves the way for businesses to integrate Stripe’s robust payment processing features seamlessly. This comprehensive guide not only walks you through the initial steps of account creation but also explains how to activate your Paystack Starter Business, ensuring you’re ready to accept real payments swiftly.

Preparing for Your Account Setup

Before initiating the Paystack account setup, gather all necessary documentation, including business registration details, bank account information, and the business owner’s identification documents. This preparation is crucial for a smooth registration and verification process, facilitating a quicker transition to accepting online payments.

Completing the Paystack Account Registration

Creating your account involves a series of steps designed to secure and personalize your Paystack experience:

  1. Navigate to the Registration Page: Begin by visiting, the dedicated portal for Kenyan businesses to access Stripe services via Paystack.
  2. Fill Out the Registration Form: Enter your business information accurately to ensure a smooth verification process. This includes the business name, email, and the nature of your products or services.
  3. Email Verification: After submission, verify your email address through the link sent by Paystack to confirm your account’s validity.
  4. Business Profile Setup: Detailed business information, including registration number and bank details, is required. This step is vital for account verification.
  5. Document Submission: Upload the previously prepared documents for identity and business verification.
  6. Wait for Account Verification: Paystack will review your submission, a process that typically takes a few days. Upon successful verification, you’ll receive a notification, and your account will be active.

Activating Your Paystack Starter Business

All Paystack businesses begin in Test Mode, allowing you to familiarize yourself with the platform before going live. Activating your business involves submitting all Compliance forms on the Dashboard, which includes four main sections:

  • Profile: Here, you describe and categorize your business, including the official trading name, staff size, industry, category, and business type. An accurate description is crucial for timely business activation.
  • Contact: Fill in your business and support email addresses, phone numbers, social media links, and office addresses. This section ensures that Paystack can communicate effectively with you and vice versa.
  • Owner: Provide personal information about the business owner, including name, date of birth, nationality, and identification method.
  • Accounts: For Starter Businesses, detail your payout account, which must be a personal account.

Completing these sections thoroughly and accurately is essential. Once all sections are filled, the ‘Activate Business’ button will appear at the top right of the page. Clicking this button activates your business, allowing you to start receiving real payments immediately.


By following these detailed steps, businesses in Kenya can effortlessly open a Stripe account in Kenya through Paystack, setting the stage for a seamless online payment experience.

Leveraging Paystack for Your Business

Integrating Paystack into your business operations in Kenya is more than just about facilitating online payments. It’s about embracing a gateway that opens your business to a myriad of opportunities, both locally and internationally. Understanding how to leverage Paystack after you “open a Stripe account in Kenya” can significantly impact your business’s growth and customer satisfaction.

Advantages of Using Paystack

The integration of Paystack offers several key advantages that can elevate your business in the digital marketplace:

  • Building Trust with Stripe’s Reputation: Leveraging Paystack for payments also means associating your business with Stripe, a globally recognized and trusted name in online payments. This affiliation acts as a powerful trust signal to online buyers, reassuring them of the legitimacy and security of their transactions on your platform.
  • Access to Multiple Payment Methods: Paystack supports a wide array of payment options, including card payments and M-Pesa, among others. This flexibility allows businesses to cater to the diverse preferences of their customer base, improving the checkout experience and potentially increasing conversion rates.
  • High Transaction Success Rates: Paystack boasts phenomenal transaction success rates, thanks to its robust payment processing infrastructure. This reliability ensures that businesses minimize lost sales due to payment failures, enhancing revenue generation.
  • Security and Compliance: With Paystack’s adherence to PCI-DSS Level 1 and ISO 27001 standards, businesses can assure their customers of the highest levels of data protection and security. This trust is invaluable in building long-term customer relationships.
  • Detailed Analytics and Reporting: Paystack provides comprehensive analytics and reporting tools, giving businesses valuable insights into their sales trends, payment methods, and customer behavior. These insights can inform strategic decisions and help in identifying areas for improvement.
  • Seamless Integration and Support: Paystack offers easy integration options for various e-commerce platforms, including WordPress, Shopify, and Wix. Additionally, their customer success team provides round-the-clock support, ensuring businesses have the assistance they need to resolve any issues promptly.

H3: Preparing for Growth with Paystack

Once you’ve successfully set up and activated your Paystack account, the next step is to prepare your business for the growth opportunities that Paystack enables. This includes:

  • Optimizing Your Website for Payments: Ensure your website or e-commerce platform is optimized for a smooth checkout process, with clear calls to action and an easy-to-navigate payment page.
  • Marketing Your Payment Options: Inform your customers about the various payment options available through Paystack. Highlighting these options in your marketing materials can attract a wider audience.
  • Analyzing Payment Data: Regularly review the analytics and reports provided by Paystack to understand your business’s payment trends. This data is crucial for making informed decisions about product offerings, pricing strategies, and marketing efforts.
  • Staying Compliant and Secure: Keep your business compliant with Paystack’s security standards and stay updated on any changes in payment regulations. This ensures your business remains a trusted and secure option for your customers.

By effectively leveraging Paystack’s features, Kenyan businesses can not only open a Stripe account in Kenya but also harness the power of digital payments to scale their operations, enhance customer satisfaction, and drive growth.

FAQs on Using Paystack in Kenya

As Kenyan businesses venture into the realm of online payments by deciding to “open a Stripe account in Kenya” through Paystack, several common questions arise. To provide clarity and help you navigate through Paystack’s features and offerings, we’ve compiled a list of frequently asked questions, specifically focusing on transaction charges and payment methods available through Paystack.

Paying with Card on Paystack

  • Are international customers able to pay using their cards issued from abroad? Absolutely. International customers can seamlessly make payments to your business using their cards, provided you’ve enabled international payments on your Paystack account. This feature supports cards associated with Visa, MasterCard, or Verve, offering a global reach for your products or services.
  • How can customers pay with a card on Paystack? Paystack accepts debit and credit cards issued by MasterCard, Visa, or Verve from all over the world. Customers simply need to enter their card details and authorize the transaction through a two-factor authentication process, which might include a card PIN, a one-time password, and/or 3-D Secure authorization.
  • What are the charges for card transactions? The charges for transactions made with cards are as follows:
    • For local transactions in KES: 2.9%
    • For international transactions in KES: 3.8%

    These rates ensure businesses can access a global customer base without incurring exorbitant transaction fees.

  • Is it possible for customers to set up recurring payments when using the Pay with Card option? Indeed, the Pay with Card channel on Paystack supports recurring payments. This functionality allows your customers to automate their payments for subscriptions or any services that require regular billing, enhancing the convenience and efficiency of your payment processes.

Paying with Mpesa on Paystack

  • What is the transaction charge for the Pay with M-PESA channel? The charge for transactions made through the Pay with M-PESA channel is set at 1.5%. This competitive rate allows businesses to efficiently manage their costs while offering a widely used payment option.
  • Is the customer charged any M-PESA transaction fees? No, customers are not charged M-PESA transaction fees. The business is responsible for covering the transaction fees, ensuring a smooth and cost-effective experience for the customer.
  • Can customers do recurring payments with the Pay with M-PESA channel? Currently, it’s not possible for customers to make recurring payments using the Pay with M-PESA payment channel. This limitation is important to consider when planning payment strategies for services requiring recurring payments.
  • Do I need to provide an active Safaricom mobile number to receive M-PESA payouts? Yes, having an active Safaricom mobile number is essential for receiving M-PESA payments through Paystack if you’ve selected M-PESA as your payout option on your dashboard.
  • Will I receive M-PESA payouts using the phone number I provided on the Paystack dashboard? Absolutely, the M-PESA payouts from customer payments will be settled to the M-PESA account linked to the phone number you’ve specified on the Paystack dashboard, provided M-PESA is your selected payout method.
  • Can I receive a notification whenever a customer pays via M-PESA? Yes, you can configure your Paystack dashboard to send you transaction receipts whenever a payment is made via M-PESA. Navigate to Settings > Preferences > Transaction Receipts and ensure the ‘Send to me’ option is checked.

Consult a Web Professional

By following this detailed guide provided, businesses can smoothly navigate the process of setting up their Paystack account, from registration to activation, and take advantage of the platform’s features, including support for international card payments and recurring transactions. Furthermore, the insights provided through frequently asked questions highlight Paystack’s flexibility and commitment to catering to the diverse needs of businesses and their customers.

However, setting up and managing digital payment systems on e-commerce platforms such as WordPress WooCommerce, Shopify and Wix can be complex, requiring technical expertise to ensure seamless integration and operation. Therefore, it’s highly recommended to consult with a web professional who can assist in integrating Paystack into your e-commerce site, whether it’s built on WordPress, Shopify, Wix, or any other platform. A professional can help customize the payment experience to suit your business model and ensure that your setup is optimized for security, efficiency, and user experience.

Bottom Line

Opening a Stripe account in Kenya through Paystack represents more than just accessing a payment gateway; it’s about empowering your business to compete in the global digital marketplace. By taking the steps outlined in this guide and seeking the right professional assistance for integration, your business is well-positioned to take advantage of the myriad benefits that digital payments offer.

For further assistance and information on integrating Paystack with your online platform, consider reaching out to web development professionals who specialize in e-commerce solutions. Their expertise can help ensure that your payment gateway is not only functional but also enhances your overall business strategy and customer satisfaction.

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