Kenya Emergency Contacts: Police, Ambulance, Fire and Helplines
Fact-checked on
In this article
For immediate police assistance in Kenya, call 999, 112 or 911. For medical, fire, child-protection or electricity incidents, use the relevant verified service below and explain where help is needed.
These are numbers published by the organisations themselves at the fact-check date. Coverage, network access and available response resources can vary; publication of a number is not a guaranteed response time.
Emergency and urgent-support directory
| Service | Published telephone numbers | Use and scope |
|---|---|---|
| National Police Service | 999 / 112 / 911 | Police emergency assistance. |
| E-Plus ambulance service | 1514 / 0700 395 395 / 0738 395 395 | Emergency medical and ambulance assistance. E-Plus identifies 1514 as toll-free; ambulance services can be chargeable. |
| Kenya Red Cross | 1199 | Published toll-free contact for Red Cross assistance. Explain the incident and ask what support is available. |
| Nairobi City County fire and disaster services | 1508 / 020 222 2181 / 020 234 4599 | Nairobi County fire, rescue and disaster response. The county identifies 1508 as toll-free. These are not national fire dispatch numbers. |
| National Child Helpline, Childline Kenya and Department of Children Services | 116 | Free, 24-hour child-protection reporting, counselling and referral; adults can report concerns about a child. |
| Kenya Power | 97771 / 0703 070 707 / 0732 170 170 | Report electricity incidents and faults. This contact centre is not a replacement for police, fire or medical responders. |
Crime-reporting contact
The Directorate of Criminal Investigations publishes 0800 722 203 for anonymous crime reporting and 0709 570 000 for WhatsApp reports. If someone is in immediate danger, call a police emergency hotline rather than relying only on a WhatsApp message.
What to tell the responder
- Give your location first: county, town, road, building or landmark and the best access point.
- Describe the emergency clearly, including fire, injuries, violence or an electricity hazard.
- Say how many people need help if you know.
- Give a callback number and follow the responder’s instructions.
- If the call does not connect, try another published number or ask a nearby person to help contact the appropriate service. Do not stay in danger just to make the call.
Electricity incidents
Kenya Power also accepts incident reports through *977#. Its self-service guide directs users to select report incidences, identify the incident type and account type, and submit the details to obtain a reference number.
Warning: Do not approach or handle fallen power lines or exposed electrical equipment. Call the relevant emergency service if people are in danger and report the electrical fault to Kenya Power.
Tip: A toll-free call does not mean every subsequent service, ambulance journey or treatment is free. Ask about the service arrangements when it is safe to do so, but do not delay seeking urgent help.
