NTSA Office Locations and Contacts
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Need to see the National Transport and Safety Authority (NTSA) in person? Most NTSA services, such as driving licences, logbook transfers and inspection bookings, are now done online on the NTSA eCitizen portal. But some jobs, like motor vehicle inspection or sorting out a stubborn record, still need a visit. Here is where to find NTSA offices and how to reach them.
NTSA Head Office
NTSA headquarters is at 316 Upper Hill Chambers, 2nd Ngong Avenue, Upper Hill, Nairobi. NTSA moved here from Hill Park Building in June 2021, so ignore older listings that still send you to Hill Park.
NTSA Regional Offices
These are the offices NTSA listed in its official contacts advisory of July 2026. Many of them are at Motor Vehicle Inspection (MVI) centres.
| Town | Physical location |
|---|---|
| Eldoret | Motor Vehicle Inspection Centre, along Police Line Road |
| Kericho | County Commissioner’s Compound, NTSA MVI Centre |
| Kisii | Motor Vehicle Inspection Unit, along Kisii–Kilgoris Road |
| Kisumu | Motor Vehicle Inspection Centre, along Airport Road |
| Machakos | Machakos Inspection Centre, along People’s Park Road |
| Nakuru | Motor Vehicle Inspection Centre, along Nakuru–Ravine Road, near Show Ground Junction |
| Nyeri | Regional Commissioner’s Complex, Block C, Third Floor, opposite Nyeri Law Courts |
| Thika | Deputy County Commissioner’s Offices, next to the Kiambu Lands Office |
If there is no NTSA office near you, go to the NTSA help desk at any Huduma Centre. See our list of Huduma Centre locations.
Before you travel, check whether your task can be done online. Driving licence renewals, smart DL applications, endorsements and vehicle transfers are all handled on the NTSA portal. See how to apply for a driving licence online and how to transfer a vehicle logbook.
NTSA Contact Details
- Contact centre: 0709 932 300 or 0709 932 000
- General enquiries: info@ntsa.go.ke
- Complaints: complaints@ntsa.go.ke, or the online form at ntsa.go.ke/raise-complaint
- Report corruption: integrity@ntsa.go.ke
- Check service status: servicestatus.ntsa.go.ke
- X (Twitter): @ntsa_kenya
- Facebook: @NTSAKENYA
- Website: www.ntsa.go.ke
Fraudsters pretend to be NTSA. Genuine NTSA text messages come from the senders “NTSA” or “22847_NTSA”. Pay for NTSA services only through the official portal or eCitizen, never to a personal M-PESA number.
