IRA Licensing: Claims Settling Agent Requirements in Kenya
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Insurance claims settling agents work in the claims process. This licensing category is different from an insurance sales agent. Section 150 of the Insurance Act requires the appropriate licence before carrying on the regulated business.
Principal-officer requirements
IRA’s published checklist specifies a degree or diploma in insurance; current Associate membership of the Insurance Institute of Kenya (AIIK), or another recognised insurance professional body; and at least five years’ experience in claims management. Prepare evidence of the qualifications and relevant experience; describe the actual work performed in claims management.
Business documents and fee
Prepare the prescribed application and appendices, business-registration documents and principal-officer details. The application must support the business’s viability, professional standards and, for a company, financial standing. Consult the current IRA checklist for the complete category-specific documents and certification requirements.
IRA requires the proposed principal officer’s certificate of good conduct. The published registration fee is KSh 3,000; check the official invoice before payment.
Application steps
- Open IRA’s online portal and sign in through eCitizen. Complete your profile if this is your first login.
- Select the relevant claims settling agent service, not a neighbouring licensing category.
- Fill in the application and upload the required evidence. Resolve any uncertainty about a qualification or exemption with IRA.
- Submit and use the portal’s PesaFlow payment route for the generated invoice.
- Monitor the dashboard for queries, payment status and the licensing decision. Supply any additional documents requested.
- Obtain and check the issued licence before starting the regulated business. Confirm subsequent renewal requirements with IRA.
Tip: Business-name registration, payment of a fee and submission of an application do not by themselves authorise insurance work. Check the licence category and validity.
