eCitizen Services in Kenya: Official Agency Portals
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eCitizen provides access to services from many government agencies. The table below is a guide to selected official portals, rather than a complete catalogue or a promise that every application can be completed without an appointment.
Services and responsible agencies
| Agency | Examples of services | Official starting point |
|---|---|---|
| Business Registration Service (BRS) | Business-name and company registration; registry services | BRS |
| Directorate of Immigration Services | Passport applications and related passport services | Immigration |
| National Transport and Safety Authority (NTSA) | Vehicle ownership transfers and driver/vehicle services | NTSA service portal |
| Civil Registration Services | Birth and death registration/certificate services | Civil Registration |
| Directorate of Criminal Investigations (DCI) | Police clearance certificate applications | DCI |
| Registrar of Marriages | Marriage registration and certificate services | Registrar of Marriages |
| Kenya National Library Service (KNLS) | Library services and associated applications/payments | KNLS |
| Kenya Cultural Centre | Booking arts and performance spaces | Kenya Cultural Centre |
How to find the right service
- Start at the official eCitizen portal or the responsible agency’s verified website.
- Choose the agency and read the checklist for the exact application type.
- Sign in through the official account service. Enter accurate details and upload the requested documents.
- Pay using the invoice and payment options generated for the application. Keep the receipt and application reference.
- Follow any appointment, biometric, verification or collection instructions.
Business registration is different from a county business permit or fire certificate. Select the responsible county service where applicable. For travel authorisation, check Immigration’s current eTA guidance rather than an old eVisa menu.
Tip: Do not assume every fee, requirement or turnaround is the same across agencies. The application’s current checklist controls your case.
